Contact Us

Non-Emergency Assistance

  • Support by email: To submit a written question to the service center, please send an email to the following address: Brazil.ACS@gdit-gss.com . Emails are answered in the order that they are received.

  • Support by phone: To speak with someone, please use one of the following numbers:

LOCATION

NON-EMERGENCY ASSISTANCE

Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays)

Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants.

Belo Horizonte

(31) 3956-0800

Recife

(81) 4042-0050

Brasilia

(61) 3550-0774

Rio de Janeiro

(21) 4042-0584

(21) 3956-0580

Campinas

(19) 2042-1581

Salvador

(71) 3500-1637

Curitiba

(41) 3908-8125

Santos

(13) 3500-6208

Porto Alegre

(51) 3500-1460

São Paulo

(11) 3230-2170

(11) 3958-7007

Callers in the United States

+1 703 249 4687

LOCATION

EMERGENCY ASSISTANCE

  • Arrest of a U.S Citizen
  • Death of a U.S. Citizen
  • International Parental Child Abduction
  • Victims of Crime
  • Call the location nearest to you.

    Please note that if your call is not related to an emergency, you will be asked to hang up and call the Non-Emergency service.

Brasília

(61) 3312-7000 (8AM – 5PM)

(61) 3312-7400 or +1 (301) 985-8850 after hours

BrasiliaACS@state.gov

Porto Alegre

(51) 3345-6000 (24 hour emergency assistance)

PortoAlegreACS@state.gov

Recife

(81) 3416-3050 (7AM – 4PM)

(81) 99916-9470 after hours

RecifeACS@state.gov

Rio de Janeiro

(21) 3823-2000 (8AM – 5PM)

(21) 3823-2029 after hours

ACSRio@state.gov

São Paulo

(11) 3250-5000 (7:30AM – 4:30PM)

(11) 3250-5373 after hours

(202) 465-4311 or (202) 904-2116 from the U.S.

SaoPauloACs@state.gov

Fortaleza

(85) 3223-4902 (8AM – 12PM)

(81) 99916-9470 after hours assistance provided by the U.S. Consulate General in Recife

FortalezaACS@state.gov

Manaus

(92) 3611-3333 during Consular Agency’s working hours (9:00 am to 12:00 pm)

(61) 3312-7400 after hours assistance provided by the U.S. Embassy

ManausACS@state.gov

Salvador

(71) 3113-2090 during Consular Agency’s working hours (8:00 AM to 12:00 PM)

(21) 3823-2029 after hours assistance provided by the U.S. Consulate General in Rio de Janeiro

SalvadorACS@state.gov