Non-Emergency Assistance
Support by email: To submit a written question to the service center, please send an email to the following address: Brazil.ACS@gdit-gss.com . Emails are answered in the order that they are received.
Support by phone: To speak with someone, please use one of the following numbers:
| LOCATION | NON-EMERGENCY ASSISTANCE Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays) Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants. |
| Belo Horizonte | |
| Recife | |
| Brasilia | |
| Rio de Janeiro | |
| Campinas | |
| Salvador | |
| Curitiba | |
| Santos | |
| Porto Alegre | |
| São Paulo | |
| Callers in the United States |
| LOCATION | EMERGENCY ASSISTANCE
Call the location nearest to you. Please note that if your call is not related to an emergency, you will be asked to hang up and call the Non-Emergency service. |
| Brasília | (61) 3312-7000 (8AM – 5PM) (61) 3312-7400 or +1 (301) 985-8850 after hours |
| Porto Alegre | (51) 3345-6000 (24 hour emergency assistance) |
| Recife | (81) 3416-3050 (7AM – 4PM) (81) 99916-9470 after hours |
| Rio de Janeiro | (21) 3823-2000 (8AM – 5PM) (21) 3823-2029 after hours |
| São Paulo | (11) 3250-5000 (7:30AM – 4:30PM) (11) 3250-5373 after hours (202) 465-4311 or (202) 904-2116 from the U.S. |
| Fortaleza | (85) 3223-4902 (8AM – 12PM) (81) 99916-9470 after hours |
| Manaus | (61) 3312-7000 (8AM – 5PM) (61) 3312-7400 after hours Phone assistance provided by the U.S. Embassy in Brasilia |
| Salvador | (21) 3823-2000 (8AM – 5PM) (21) 3823-2029 after hours Phone assistance provided by the U.S. Consulate in Rio de Janeiro |