Contact Us

Non-Emergency Assistance

  • Support by email: To submit a written question to the service center, please send an email to the following address: . Emails are answered in the order that they are received.

  • Support by phone: To speak with someone, please use one of the following numbers:



Hours of operations: Monday through Friday from 8:00 to 20:00 Eastern time (Except during local and U.S. holidays)

Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants.

Calgary1 587-997-6026
Halifax1 902-812-0049
Montreal1 438-818-9670
Ottawa1 613-927-9404
Quebec1 418-478-5721
Toronto1 437-886-6549
Vancouver1 778-508-1011
Winnipeg1 204-202-8631
U.S. Number703-249-4646


  • Arrest of a U.S Citizen
  • Death of a U.S. Citizen
  • International Parental Child Abduction
  • Victims of Crime
  • Call the location nearest to you.

    Please note that if your call is not related to an emergency, you will be asked to hang up and call the Non-Emergency service.

Calgary1 403-266-8962
Halifax1 902-429-2480
Ottawa1 613-238-5335
Quebec1 418-692-2095
Toronto1 416-201-4056
Vancouver1 604-685-4311