General Information for American Citizen Services

General information about visiting the Embassy for a U.S. Citizen Services appointment is available on the U.S. Embassy’s website: https://ca.usembassy.gov/u-s-citizen-services/security-procedures/

There is no telephone appointment booking service. To make an appointment for a U.S. Citizen service at the embassy or consulate nearest you, please visit the State Department website: https://ca.usembassy.gov/embassy-consulates/consular-operations-updates/

There is no walk-in service for U.S. citizens who require a service related to passports, citizenship, reports of birth abroad or notarial services. These services are by appointment only.

Yes, you need an appointment for all American Citizen Services. There is no walk-in service for U.S. citizens who require a service related to passports, citizenship, or reports of birth abroad. These services are by appointment only.
Most U.S. Embassies and Consulates are fully equipped with facilities for disabled visitors; however, some need to make special arrangements to assist disabled visitors. Please contact the nearest U.S. Embassy or Consulate if you need additional information.

If you need to send money to a U.S. citizen outside the United States, you may check with the individual’s bank, credit card company, or with money transfer companies for information.

If the options above are not viable, the U.S. Department of State may be able to help transfer funds to a destitute U.S citizen overseas through our office in Washington, D.C. to a U.S. embassy or consulate abroad. The destitute U.S. citizen who is abroad should contact the nearest U.S. embassy or consulate to inquire about eligibility requirements and additional details.

For additional options and information visit: https://travel.state.gov/content/travel/en/international-travel/while-abroad/sending-money-abroad.html

Applicants may bring one person to assist them if they are disabled and require assistance to complete the application process.

The following items are prohibited inside the U.S. Embassy and Consulate and we have no storage facilities for them, so please leave them at your home, your hotel, or in your vehicle:

  • Backpacks, bags, luggage, or large purses (purses 12 x 10 x 6 in. and smaller will be permitted)
  • Food and beverages
  • Weapons, including mace or pepper spray
  • Tools, including any sharp or bladed objects
  • Any oils, aerosols or pump sprays, liquids, lotions and powders
  • Any type of fire starter
  • Helmets of any type
  • Strollers will be determined on a case-by-case basis
  • Electronic or recording equipment of any kind, including, but not limited to:
    • Cameras
    • Laptop computers
    • Mobile phones
    • MP3, CD, or cassette players
    • Pagers
    • Keyless remotes

This list is not all-inclusive. The U.S. Embassy or Consulate reserves the right to deny entry of any items deemed suspicious.

For additional information visit: https://ca.usembassy.gov/u-s-citizen-services/security-procedures/

The Embassy and Consulates are closed to the public on U.S. and Canadian public holidays.

A list of holiday closures is available on the Embassy’s website at: https://ca.usembassy.gov/holiday-calendar/

For more details regarding hours of operation and services provided at the U.S. Embassy and Consulates in Canada visit: https://ca.usembassy.gov/embassy-consulates/

There is no walk-in service for U.S. citizens who require a service related to passports, citizenship, or reports of birth abroad. Once you schedule your appointment you will receive additional information regarding the details of the appointment.

The Department of State provides safety and security information for every country of the world to help you assess for yourself the risks of travel. Please go to https://Travel.State.Gov , International Travel, Country Information to access the country information page for your destination.

https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages.html

Each country information page contains a Travel Advisory, Alerts, and other important details specific to that country that could affect you. Pay close attention to the entry and exit requirements, local laws and customs, health conditions, and other details to decide whether traveling to that country is right for you. You will also find the address and phone number of the nearest U.S. embassy or consulate. Take those with you in case of an emergency.

For information about the Embassy and Consulate locations visit: https://ca.usembassy.gov/embassy-consulates/

Additional information about reaching the Embassy, including a map, may be found there.

All visitors, including U.S. citizens, must be screened prior to entering the U.S. Embassy or Consulate and are subject to inspection via walk-through metal detector and a hand-held metal detector. All personal items will undergo full inspection by use of x-ray and other detection equipment.

Applicants should arrive no more than 15 minutes in advance of their scheduled appointments for security screening.

For more details regarding security procedures, hours of operation, emergency contact numbers and other related information for the U.S. Embassy and Consulates in Canada visit: https://ca.usembassy.gov/embassy-consulates/

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. Embassy or Consulate, and all minor children must be accompanied by a parent or guardian.

Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).

For more details visit: https://ca.usembassy.gov/u-s-citizen-services/third-party-attendance-at-passport-and-crba-appointment-interviews/

Please arrive no more than 15 minutes in advance of your appointment to go through security.

All visitors, including U.S. citizens, must be screened prior to entering the U.S. Embassy or Consulate and are subject to inspection via walk-through metal detector and a hand-held metal detector. All personal items will undergo full inspection by use of x-ray and other detection equipment.