Non-Emergency Assistance
Support by email: To submit a written question to the service center, please send an email to the following address: UK.ACS@gdit-gss.com . Emails are answered in the order that they are received.
In your email, please provide the following:
- Full name of the U.S. Citizen
- Passport number (if available)
- Contact phone number
- Email address
- Brief description of the situation or the reason why you are contacting support.
Support by phone: To speak with someone, please use one of the following numbers:
| LOCATION | NON-EMERGENCY ASSISTANCE Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays) Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants. |
| Local numbers | Belfast: +44 28 9568 0208 London: +44 20 3608 6998 |
| U.S. number |
EMERGENCY ASSISTANCE
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To contact the Embassy directly regarding an emergency visit: https://uk.usembassy.gov/acs-navigator. |